Answer
Pick up every call and form, 24/7
An AI receptionist and answering service in one: no missed calls, no after-hours gaps, no voicemail black hole. Every new caller and web inquiry gets an immediate, on-brand response.
AI Concierge
Your AI front desk — it answers, qualifies, and never drops a lead.
The FirmOps AI Concierge is more than an AI receptionist or answering service. It picks up every call and intake 24/7, runs your qualification script, routes the lead to the right person, and logs it to Clio — all read-first and supervised.
For owner-led personal-injury and high-volume contingency firms that lose cases to missed calls and slow intake.
What it does
Answer → qualify → route → log.
A human receptionist takes a message. An AI front desk does the work and leaves your team a finished next step.
Qualify
Ask the right intake questions
The concierge runs your intake script — incident type, dates, jurisdiction, conflicts — and flags the leads that fit your firm so staff spend time on real cases, not tire-kickers.
Route
Hand off to the right person
Qualified leads route to the right human with a clean summary and next step. Urgent matters escalate; the rest queue with everything your team needs to follow up fast.
Log
Write it back to Clio
Every interaction is captured and logged to Clio as a contact or matter with source context — so intake, marketing, and the case file stay in sync without manual re-entry.
More than an answering service
Why “AI Concierge” and not “AI receptionist.”
Most AI receptionists and answering services stop at the greeting. The concierge keeps going — qualifying, routing, and logging — while keeping every record change behind a human approval gate.
- More than a virtual receptionist for law firms: it does the next step, not just the greeting
- More than an answering service: it qualifies and routes instead of taking a message
- More than a chatbot: it works across phone, web, and email and logs to your real systems
- Read-first and supervised: anything that changes a client or Clio record waits for human approval
Where firms use it first
Built for the moments you lose cases.
The concierge earns its place where speed and consistency decide whether a lead becomes a signed case.
- After-hours and overflow intake for personal-injury and high-volume contingency firms
- New-lead qualification against your fit criteria before a human spends time
- Spanish/English first-contact so no caller is lost to a language gap
- Existing-client triage: route status questions, billing, and document requests correctly
- Marketing-to-intake handoff so paid leads are answered in seconds, not hours
Concierge buying guides
Compare the AI front desk against the old options.
If you are deciding between an AI receptionist, a legal answering service, and a human receptionist, start with the operating job you need done.
Comparison
AI receptionist vs answering service
See when message-taking is enough, and when your firm needs qualification, routing, and Clio-ready logging.
Intake automation
Law firm intake automation
Decide what to automate first: capture, qualification, routing, follow-up, and logging.
Cost
AI receptionist cost for law firms
Compare AI, human reception, and answering-service economics around intake speed and signed-case outcomes.
Proof, not promises
Run inside a real firm, deployed read-first.
FirmOps is built and operated inside a working personal-injury firm with 1,000+ active matters, led by a sitting non-attorney partner and COO. The concierge starts by reading across your stack and proving safe answers before it writes anything.
Next step
See your AI front desk answer a real intake.
The 15-minute live demo shows the concierge answer, qualify, route, and log — then we check stack fit for your firm.