Operating rules
FirmOps builds and manages a firm brain inside a live practice. The constraints below are how the work is run — client data first, then a person at the firm on every send.
Work starts with who the client is, what the matter is, and whether the firm can touch it. We do not treat a new connection as a green light to read or write across the stack. Conflicts and confidentiality bound the brain before any job is scoped.
The brain answers from systems the firm already runs before it is trusted to draft. Writes — notes, tasks, drafts, status changes — stay behind a named person at the firm. Read-only is the default until that person says otherwise.
Emails, texts, filings, portal messages, and public pages do not go out on their own. The brain prepares. A person at the firm releases. Approval is the operating rule, not a slogan.
FirmOps is not an AI receptionist. Live client calls stay with people. Routing and voicemail can be structured; the voice on the line is a human.
The brain does not decide liability, strategy, or advice. Lawyers keep legal judgment. Staff keep the send. The system is a supervised operating layer, not a substitute for the firm.
This site and this service are not legal advice. FirmOps is purpose-built with the firm and run for that firm. It is not a product you turn on and leave unsupervised.
Not legal advice. For Privacy and Terms, see Privacy and Terms. To see the operating model on a live bottleneck, book a 30-minute live demo.